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VACUUM CLEANER Z10 Signature

Electrical Issue

  1. Please make sure the vacuum cleaner had been assembled correctly.
  2. Please make sure the battery is charged.

  1. Please make sure the charger is in good condition.
  2. Please make sure the pin is connected correctly.
  3. Please make sure the power source is working.
  4. Check and clean up the connections on the main body and charging port.

  1. Please make sure the battery power has not run out.
  2. Clean the dust cup and filter.
  3. Remove any blockages or any hair wrapped around the fluffy brush.
  4. Remove any blockages from the tube, the motor inlet and outlet.
  5.  

  1. Please make sure the battery power has not run out.
  2. Clean the dust cup and wash the filter. Please dry the filter completely before using it again as the water will damage the motor.
  3. Filter may have already worn; filter needs to be replaced. Suggest changing the filter every 3 months (or earlier depending on usage).
  4. Remove any blockages or any hair wrapped around the fluffy brush.
  5. Remove any blockages from the tube, the motor inlet and outlet.
  6.  

  1. Please make sure the battery power has not run out.
  2. Clean the dust cup and filter.
  3. Remove any blockages or any hair wrapped around the fluffy brush.
  4. Remove any blockages from the tube, the motor inlet and outlet.

Unusual Noise

  1. Remove any blockages on the motor inlet/ outlet.
  2. Clean the dust cup and wash the filter. Please dry the filter completely before using it again as the water will damage the motor.

  1. Clean the dust cup and wash the filter. Please dry the filter completely before using it again as the water will damage the motor.
  2. Check and make sure the metal filter and HEPA filter are installed correctly.

  1. Remove any blockages or hair wrapped around the fluffy brush.
  2. Remove any blockages found in the tube.

Other Issue

  • HEPA filter should be changed every 3 months or earlier depending on usage. 
  • HEPA filter is washable, however after some time, the filter will worn out as well.
  • You may try the below steps to confirm whether your vacuum stop working because the filter has worn out.
    • Remove the filter.
    • Install the dustbin (without filter) back to the main body.
    • Turn on the vacuum. (Make sure the dustbin is clean and DO NOT vacuum anything at this step, as the dust will be trapped inside the motor. This step is to test whether the vacuum works fine without the filter)
    • If the vacuum works fine without the filter, the problem is caused by the filter and the filter should be replaced. 
    • If the vacuum still does not works without the filter, it may be caused by other factors. Please contact us and we will assist you.

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